Frequently Asked Questions

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  1. Does the library have tax forms? Where else can I get forms?
  2. Is the AARP Tax Aide service available?
  3. How do I file online?
  4. Can I use a library computer to file my taxes online?
  5. How do I know if I need to file a tax return?
  6. Where can I read more about Economic Impact Payments AKA "Stimulus Checks?"
  7. Where can I find more general tax information?
  8. Where can I turn if I have a tax dispute?

1. Does the library have tax forms? Where else can I get forms?

The library has received limited quantities of Federal tax forms to distribute, but the library will not receive any State tax forms this year. Please read on for more details.

  • State Forms: Due to an Indiana Department of Revenue (DOR) policy change, libraries will no longer receive state tax forms and instructions to distribute. Instead, the public is encouraged to file online or to download and print forms from from the DOR website. The public may also call the DOR’s 24-hour automated phone line at 317-615-2581 to request forms and instructions in the mail, or call 765-289-6196 to check the availability of forms at the local DOR office.

  • Federal Forms: Paper copies of some IRS forms and instructions are available at the library while supplies last. Some tax scenarios require additional forms. The public is encouraged to file online or download and print forms from the IRS website. Alternatively, the public may order IRS forms online or by calling 800-829-3676.

The public may print tax forms at the usual print cost of $0.15 per page via the library’s Wireless Printing service, or call the Information Desk at Kennedy or Maring-Hunt to make a print request and schedule a curbside pickup appointment.

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2. Is the AARP Tax Aide service available?

Yes, AARP Tax Aide is available by appointment this year. Call 765-283-9680 to hear a message with details about the process. After following the instructions in that message, call 765-283-9680 again to request an appointment.

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3. How do I file online? 

There are many options to file online. An Indiana Department of Revenue announcement states, “More than two million Hoosiers may qualify to file both their federal and state taxes online for free from trusted vendors with the Indiana free file program (INfreefile). A list of DOR-certified vendors and qualifications can be found at INfreefile customers typically receive their refund in less than two weeks if filing electronically and opting for direct deposit.”

In the same announcement, DOR Commissioner Bob Grennes is quoted, “DOR customers are strongly encouraged to file their returns after they have all necessary documentation, and then utilize electronic-filing.  Electronically filing is a superior filing process allowing customers to securely submit a more accurate return and experience a faster turnaround on their refund.”

Regardless of your household income in 2020, you may also file online yourself at a service provided by United Way.

Additionally, a wide range of low-cost online tax preparation software is listed on the Department of Revenue’s list of Certified Software Developers (scroll to “Electronic Filing Vendors" then view the list under “Individual Consumer.”)

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4. Can I use a library computer to file my taxes online?

Yes, library computers are available. At this time, individuals must call the library to schedule an appointment for computer use.

Staff can help you access the computers and informative resources, but cannot give tax advice such as how to file or what credits or rebates you may be eligible for.

The IN Department of Revenue has several options for free and low-cost filing on their INfreefile website. Whether you are electronically filing from home or at the library, you can check that your tax preparation website has been certified and tested by the DOR.

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5. How do I know if I need to file a tax return?

Library staff cannot interpret your personal filing situation, however we have collected the following websites with information you may find helpful in determining whether you need to file:

The Interactive Tax Assistant is a web tool that will ask several questions to help determine filing status, income, and tax withholdings in order to advise whether to file.

Many financial information websites and tax preparation vendors also post articles each year. Here are several recent articles for example:

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6. Where can I read more about Economic Impact Payments AKA "Stimulus Checks?"

Check the IRS page about Economic Impact Payments for information confirming payments or claiming the Recovery Rebate Credit.

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7. Where can I find more general tax information?

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8. Where can I turn if I have a tax dispute?

If you are having tax problems because of financial difficulties or immediate threat of adverse action and you have not been able to resolve the problem with the IRS or Department of Revenue, the Taxpayer Advocate Service (TAS), Taxpayer Advocate Office (TAO), or a Low Income Taxpayer Clinic (LITC) may be able to help you. Contact information and websites are listed below.

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Tax Agency Contact Information

There are many ways to contact the tax agencies online, by phone, or in-person.


You can get help with most Federal tax issues online or by phone. The IRS Let Us Help You webpage provides helpful links to many online tools and resources.

IRS Telephone Assistance 

1-800-829-1040, available from 7am to 7pm local time

(Note: According to the IRS website, telephone service wait time can average 15 minutes during Filing Season (January-April.) Some service lines have longer wait times. Wait times are higher on Monday and Tuesday.)

  • Order IRS Tax Forms and Publications online or by phone: 800-829-3676

The local IRS office, the Muncie Taxpayer Assistance Center, is located at 225 N. High St., Muncie, IN 47305

  • 765-216-0570 (Office Information)
  • 844-545-5640 (Make Appointment)

Find other contact information and read about services offered at the IRS website.

Indiana Department of Revenue

DOR Customer Service


(Note: The Indiana DOR website indicates that phone lines currently have long wait times. For faster service, try online services or email [email protected]. Do not include any personal information if contacting the DOR by email.)

  • Order DOR Tax forms and Publications by phone at 317-615-2581 (Note: Leave order on voice mail, available 24 hours.)

The local DOR office, the Muncie District Office, is located at 3640 N. Briarwood Lane, Ste. 5, Muncie, IN 47304

  • 765-289-6196

Find other contact information and read about services offered at the IN Department of Revenue website.